Help and Information

Thank you for visiting our website. We want you to enjoy the very best holiday experience with Northumbrian Cottages, from the way we deal with your initial booking to when we hope you'll return to holiday with us time and time again.

You'll find our website packed with lots of holiday ideas, places to visit and things to do, information about Northumberlands very distinct regions and great photos of this beautiful county to whet your appetite!

We have many years experience looking after our self catering customers, including customers who holiday with our sister brands; Yorkshire Cottages, Cumbrian Cottages, Derbyshire Cottages, Scottish Cottages and Wales Cottages.

Our Help and Information section is intended to cover the most common questions you might have and here we explain how we work with our customers.

Above all, we strive to offer excellent customer service and welcome the opportunity to speak to our customers. If you need any assistance please call 01228 406721, our booking office is open 7 days a week, 9am to 9pm (Sat & Sun 5.30pm, Bank Holidays 10am-6pm). 

Here are some useful pointers to help you enjoy your holiday and avoid some possible pitfalls. Please read the information carefully and ensure that other members in your party are also aware.

We will always try to be as flexible as possible to accommodate you, especially for any last minute bookings.

It's easy to book your holiday. You can call our reservations team for advice and bookings (Lines open 7 days a week) or book online; quick, easy to use and secure.

All our properties are thoroughly inspected by our experienced local staff and many are also inspected by Visit Northumberland to ensure they meet the high expectations of our customers.

Take time to read through our Terms and Conditions before booking your holiday

Access to and use of any information on this website is conditional on your acceptance of these website use conditions without modification. Please read them carefully.

Star grading

We operate a policy of only letting cottages good quality cottages that achieve a star grading using our in-house grading scheme.

It's important that you trust us with your information - and we take this very seriously.

If your holiday accommodation needs to meet specific requirements it may be important to check the suitability of one our cottages before you book.

It is very important that you have the right insurance cover when you are on holiday. We have arranged an insurance scheme with travel insurance specialists to cover customers booking through us.

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